SHIPPING POLICY
We offer free standard shipping on all orders over $50 within the continental United States. If you need expedited shipping on orders $50 or above, or need international shipping, please contact us directly at 1-833-287-2782 or at help@aquagearsupply.com
For orders that total less than $50, there is a flat rate of $9.99 for standard shipping and a flat rate of $19.99 for expedited shipping.
Shipping Timelines:
Standard Shipping: You can expect delivery within 5-7 business days, within the continental United States, for all items besides dock packages.
Dock packages ship via LTL freight. Average LTL transit times are 4-9 days (depending on the destination) from the time the dock package is staged at the warehouse. Dock staging can take between 2-14 days from the time the order is placed, depending on the time of year.
Expedited Shipping: Delivery within 2-4 business days, within the continental United States. Please email help@aquagearsupply.com for expedited shipping on orders $50 and above. Given the nature and size of the products we sell, expedited shipping rates can vary widely depending on the destination.
International Shipping (Varying rates paid by the customer): Delivery within 7-14 business days, depending on the destination. Please call us at 1-833-287-2782 or email help@aquagearsupply.com for expedited shipping.
All orders besides dock packages are shipped from our warehouses within 1-2 business days of being placed. Please note that we do not ship on weekends or holidays.
If you have any questions about our Shipping Policy, please don't hesitate to contact us at 1-833-287-2782 or at help@aquagearsupply.com. We will make every effort to ensure you have a pleasant experience shopping with us.
REFUND & RETURN POLICY
At Aqua Gear Supply, we want to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are happy to assist you with a return within the guidelines outlined below.
1. Return Eligibility
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All items: You can return any product(s) within 30 days of receiving your order. To be eligible for a return, items must be unused in like-new condition and in their original packaging.
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Dock Packages: Our dock packages from Patriot Docks and Connect-A-Dock are subject to specific restocking fees:
- Patriot Dock packages: 15% restocking fee
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Connect-A-Dock packages: 25% restocking fee
Please ensure the items are unused and in their original packaging to qualify for a return.
2. How to Initiate a Return
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Step 1: Contact Us: To initiate a return, please contact our customer service team at 833-287-2782 or help@aquagearsupply.com within 30 days of receiving your order. Be ready to provide your order number, details of the product(s), and any photos if applicable (e.g., if the product is damaged).
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Step 2: Return Authorization: Once your return request is approved, we will issue a return authorization (RA) and provide instructions for returning the item(s).
3. Return Shipping
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Return Shipping Costs: The customer is responsible for all return shipping costs unless the product is damaged or defective. Please ensure the items are packed securely to prevent damage during transit.
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Large Item Returns: For large items like boat docks, you may need to arrange for LTL freight shipping. If you need assistance with shipping, please contact our customer service team at 833-287-2782 or help@aquagearsupply.com for guidance.
4. Refunds & Restocking Fees
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Refunds: Once we receive the returned item and confirm it meets the eligibility requirements, your refund will be processed within 3-5 business days. Refunds will be issued to the original payment method, minus any applicable restocking fees for dock packages.
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Restocking Fees: The following restocking fees apply to dock packages:
- Patriot Dock: 15%
- Connect-A-Dock: 25%
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Non-Refundable Shipping Fees: Shipping costs are non-refundable, unless the product is defective or damaged upon receipt.
5. Non-Returnable Items
Items that have been used and are no longer in like-new condition cannot be returned. Please ensure that products are in their original condition for return eligibility.
6. Damaged or Defective Products
If your item arrives damaged or defective, please contact us immediately (within 48 hours of delivery). We will provide a prepaid shipping label for return and offer either a replacement or full refund.
7. Contact Us
For any questions about our return policy or to initiate a return, please contact our customer service team at 833-287-2782 or help@aquagearsupply.com. We are happy to assist you and ensure your satisfaction with your purchase.
We make every effort to ensure you have an enjoyable experience shopping with us!