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Shop our Summer Countdown Sale: All Aqua Marina Kayaks & Paddle Boards come with a FREE 10L Dry Bag!
Shop our Summer Countdown Sale: All Aqua Marina Kayaks & Paddle Boards come with a FREE 10L Dry Bag!

Shipping & Returns

SHIPPING POLICY

We offer free standard shipping on as many orders as we can within the continental United States. If you need expedited shipping or international shipping, please contact us directly at 1-833-287-2782 or at help@aquagearsupply.com

Given the nature and size of the products in our catalogue, free shipping is not available for every product. Depending on the weight and size of the item, shipping rates can vary widely depending on the destination. We do our best to get you the best rate possible. If you would like a custom shipping quote, please give us a call or email. Rates can change often depending on the time of year.

FOR DOCK PACKAGES:

We offer FREE SHIPPING on all Patriot Docks dock packages. This applies to all floating docks, roll-in docks, and stationary docks.

We offer FLAT RATE SHIPPING on all Connect-A-Dock floating dock packages. (These packages generally take up a lot more space on a truck, so shipping costs are higher vs Patriot Docks packages.) Depending on the destination, we may be able to offer a slight shipping discount for Connect-A-Dock packages. Please call or email us for a custom quote.

We also offer FREE SHIPPING on all Aqua Marina and Aquaglide inflatables such as kayaks, SUPs, aquaparks and trampolines.

Competitive flat rate shipping will apply to small accessories and dock parts purchased outside of a package. This is so we can offer you the most competitive prices online.

You may choose from the following shipping options:

Standard Shipping: You can expect delivery within 5-7 business days, within the continental United States, for most items. For dock purchases, average shipping times are 4-9 days (depending on location) from the time the dock is staged at the warehouse. Dock staging can take between 3-14 days, depending on the time of year.

Expedited Shipping (Varying rates paid by the customer): Delivery within 2-3 business days, within the continental United States. Please email help@aquagearsupply.com for expedited shipping.

International Shipping (Varying rates paid by the customer): Delivery within 7-14 business days, depending on the destination. Please email help@aquagearsupply.com for expedited shipping. 

Most non-dock orders are shipped from our warehouse within 1-2 business days of being placed. Please note that we do not ship on weekends or holidays.

RETURN POLICY

Thank you for shopping at our store. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase, we are here to help.

Given the nature and size of the products in our catalogue, and the high shipping costs involved in transporting them, we have specific brand return policies that will outline the process for each type of product purchase.

Please click on the corresponding link below for the specific policy related to your purchase:

If you have any questions about our Shipping and Returns policy, please don't hesitate to contact us at 1-833-287-2782 or at help@aquagearsupply.com. We will make every effort to ensure you have a pleasant experience shopping with us.

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