Patriot Docks only accepts returns through authorized dealers and all returns must be requested through the dealer from whom you purchased your Patriot products. Please contact your dealer (Aqua Gear Supply) directly for initiating all returns.
Aqua Gear Supply will communicate with you directly about the specific steps you need to take to process your return and refund based on the terms of the transaction.
Generally, an RMA request will be made, and an RMA number will be provided to you and Aqua Gear Supply. Then the customer will coordinate with Patriot Docks and Aqua Gear Supply to organize the tags and timing of the return shipment based on whether the return is sent in a box or on a pallet.
Returns are only accepted when the product is in new condition, and the return is initiated by the customer within a 15-day window from the time of delivery receipt.
In situations where orders were damaged in shipment, parts were missing, or there is a manufacturer’s defect, please do not initiate a return. Rather, in the case of damaged, missing, or defective items, please reach out directly to us so we can help solve the issue. You may call us at 833-287-2782 or email us at help@aquagearsupply.com
Shipping costs associated with the return will be the responsibility of the customer.
Refunds will not be issued until after the safe receipt of the products and a 15% restocking fee applies to all returns. Return requirements for LTL are handled on a case-by-case basis and palletizing orders will be required of customers returning docks on a pallet after the order has been received.
Some customers prefer to order small units as samples prior to ordering an entire dock. Processing returns are made easy if like-new products are not going to work for your situation. Aqua Gear Supply and Patriot Docks strive to work with customers if outstanding issues arise as we stand by our products and aim for full customer satisfaction.
To initiate a Patriot Docks return, please call us at 833-287-2782 or email us at help@aquagearsupply.com