Our Commitment to Quality
At Connect-A-Dock, we stand behind the quality of our products and are committed to ensuring our customers are satisfied. That’s why we offer a limited warranty on all our products. Our warranty reflects our confidence in the durability and craftsmanship of our docks, ports, and accessories. If an issue arises due to a defect in material or workmanship in compliance with our warranty policy, we’ll work with you to repair, replace, or provide credit for the product, as appropriate. While our policy outlines certain exclusions, it’s designed to be fair and transparent, prioritizing your experience. For complete details, please review our full warranty policy.

At Connect-A-Dock we are fully committed to reviewing and resolving your warranty claim as quickly and efficiently as possible. We understand how important it is to get your product back in working order, and we strive to provide prompt and fair resolutions for all claims. Here’s what you can expect during the process:

1. Claim Submission & Acknowledgment: Once you submit your warranty claim, we will acknowledge receipt within 2 business days. We’ll review the information you’ve provided and ensure that all required documentation, such as your original receipt of purchase and images of the damaged or defective product, is included. These are essential to processing your claim.
2. Initial Review: Our team will thoroughly review the details of your claim to determine if it falls within the warranty coverage. We understand that this is an important issue for you, and we’ll keep you informed along the way. You’ll receive an update about the status of your claim and any required next steps.
3. Additional Information or Inspection (if needed): If additional information is needed to fully assess your claim, we may contact your local dealer for further details or request additional documentation, such as more photos or a video of the issue. In some cases, we may also schedule an inspection to verify the problem.
4. Claim Decision: Once we have all the necessary information, we will determine the best resolution for your claim. Depending on the warranty terms, we may either repair the product, offer a replacement, or process a refund or credit. You will be notified promptly about the next steps, along with an estimated timeline for resolution.
5. Resolution: After the claim is approved, we will take immediate action to resolve the issue as per the warranty terms. Whether it’s arranging for a repair, providing a replacement, or processing a refund, you can count on us to handle it promptly. We will ensure you’re fully informed every step of the way.

• Original Documentation Required: Please be aware that warranties and returns cannot be honored without the original receipt of purchase and images of the damaged or defective product. These documents are crucial for verifying the claim and expediting the process.
• Timely Resolution: We provide timely resolutions, but the process may take additional time if further inspection or information is needed. We’ll keep you updated at every stage and ensure you know what to expect.

Thank you for trusting Connect-A-Dock. We look forward to assisting you and resolving your warranty claim quickly and efficiently. If you have any questions or concerns during the process, please don’t hesitate to contact us at help@aquagearsupply.com.