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Shop our Summer Countdown Sale: All Aqua Marina Kayaks & Paddle Boards come with a FREE 10L Dry Bag!
Shop our Summer Countdown Sale: All Aqua Marina Kayaks & Paddle Boards come with a FREE 10L Dry Bag!

Bixpy Return Policy

We want you to be 100% happy with your Bixpy purchase and if for whatever reason, you are not satisfied with your order, we will do our very best to change that. However, please keep in mind that the shipping regulations of lithium ion batteries are more strict and complicated than other products and as such, impose certain restrictions on our ability to accept returns and exchanges.  

  1.  Purchased products which have not been shipped can usually be cancelled without any penalties.  Please contact us immediately at 1-833-287-2782 or help@aquagearsupply.com for instructions and details.
  2.  Products received, which have not be opened (remain in its original packaging and seal) may be returned for a refund or store credit less a 10% restocking fee and shipping costs. In order to receive proper credit on your eligible return, please contact us for a Return Authorization within 30 days of receiving your order. We do not accept returns after 30 days.
  3. Purchased products which have been USED are not eligible for a refund and cannot be returned.
  4. Products received as damaged or malfunctioned may be exchanged or returned for a refund or store credit.  If an item arrived damaged, please contact us IMMEDIATELY at 1-833-287-2782 or help@aquagearsupply.com. We will not accept returns on damaged items within 7 days of receipt.
  5. Malfunctions due to neglect and/or misuse are not eligible for a refund, exchange or credit.  You must contact help@aquagearsupply.com for instructions on how to return your item for diagnosis and repair. Shipping costs for returns and repairs are the responsibility of the purchaser.
  6. We do not issue prepaid return labels.  All returns must be in their original carton with all packing material intact. You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping fee will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost items that you ship to us.

DELIVERY AND DAMAGED SHIPMENTS

Fully inspect all deliveries before signing the receipt even if you do not plan on opening the carton right away.  However, we do encourage you to open and fully inspect the item for damage or defects within 7 days of receipt.  If you do not call us within 7 days of receipt of the item to let us know of any possible damage, we will not be able to issue you a proper credit.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment.

SALE OR DISCONTINUED ITEMS (if applicable)

Only regular priced items are eligible for our Returns policy. Unfortunately, sale items cannot be refunded nor exchanged.

If you have purchased an item that is then discounted within 30 days after your purchase, you may be eligible to receive a store credit equal to the difference of the discounted product. 

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